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Security & trust

Enterprise trust starts with claims you can verify.

Stitch defines controls, data handling, escalation and assurance requirements with every customer before a voice agent enters production.

Control framework

Designed around least privilege and human accountability.

01 · Available

Scoped system access

Environment-specific credentials and integrations limited to the actions required by each workflow.

02 · Available

Approved knowledge

Agent responses are grounded in customer-selected sources, policies and operating instructions.

03 · Available

Human escalation

Defined triggers route sensitive, low-confidence or customer-requested conversations to a person.

04 · Deployment review

Recording and consent

Recording, notification, consent language and retention are agreed for each use case and jurisdiction.

05 · Deployment review

Data location and retention

Residency, subprocessors, retention periods and deletion requirements are documented during solution design.

06 · Roadmap

Independent assurance

POPIA readiness, SSO and audit maturity are tracked openly. Stitch does not display certification badges before verification.

Security review

Bring your requirements into the design.

Enterprise customers can request architecture detail, access-control mapping, integration scopes, data-flow review, retention planning and roadmap status during evaluation.

Architecture reviewData-flow mappingCredential scopingEscalation designRetention planningRoadmap disclosure
Talk to the team

Evaluate Stitch against your controls.

Share your security, legal and compliance requirements before a pilot begins.