Billing enquiryBalance
explainedAccount checked
explainedAccount checked
Billing enquiries
Explain charges, retrieve balances and complete approved account actions.
Never leave a customer enquiry unanswered.
Built for logistics, financial services, insurance and telcos — from first enquiry to completed action.
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Customer enquiries, slide 3 of 5Current logistics pilot scope. Built with operators and validating with a named design partner.
WeShipDesign partner programme
9workflow stages connectedCustomer request through payment collection
7pilot KPIs instrumentedIncluding quote speed, accuracy and delivery-to-invoice time
1named design partnerWeShip logistics pilot under active validation
Early-stage evidence shown transparently. Commercial outcome percentages will be published only after the pilot measurement period is complete.
Platform architectureThe call is only
The call is only
the interface.
Stitch is the operating layer between customer channels, enterprise knowledge, business systems and the people responsible for outcomes.
Where customers speak
- Voice
- Web
How the work is decided
- Voice and intent
- Knowledge and policies
- Workflow logic
Where actions happen
- CRM and ERP
- Payments
- Notifications
How humans stay in control
- Monitoring and analytics
- Evaluations
- Human handover
The Stitch workspaceDesign, operate and
Design, operate and
improve every agent.
One operating surface for agent configuration, live conversations, workflow traces, reviews and measurable outcomes.
Customer Care / Overview
Agent operations
Calls today—Connect live data
Resolution rate—Pilot measurement
Human handovers—Pilot measurement
Live conversations Monitoring
- TM
Delivery address changeAction completed · 02:14
Resolved - JK
Invoice copy requestEmail sent · 01:08
Resolved - AN
Policy coverage questionSpecialist requested · 03:42
Handover
Agent designv0.9
Resolve customer enquiries using approved knowledge and connected actions.
If confidence is low or customer asks for a person → Transfer
Representative Stitch workspace showing the intended operating model. Live pilot data and production screenshots will replace illustrative states as deployments progress.
Design partner · Logistics · South AfricaWeShipWorkflow under validation
- Customer request
- Quote
- Dispatch
- Proof of delivery
- Invoice
- Payment
Customer evidence
Instrumenting the full journey from quote to cash.
Stitch is validating a connected logistics workflow with WeShip across customer requests, quoting, job creation, dispatch, proof of delivery, invoicing and payment collection.
Pilot scope—not commercial outcomes. Results will be published only after the agreed measurement period.
Industry workflowsOne platform.
One platform.
Specific operational context.
Governance and enterprise trustControl what agents
Control what agents
know, say and do.
Security claims should be inspectable. Stitch separates available platform controls from deployment decisions and roadmap commitments.
Operational controls
Approved knowledge, scoped actions, evaluation traces and human escalation.
Customer-specific requirements
Recording, consent, residency, retention and integration access.
Independent assurance
POPIA programme, audit maturity and SSO status disclosed without premature badges.
Deploy with evidence
Choose one high-volume enquiry. Prove the outcome.
We’ll map the conversation, system actions, human controls and success metrics before the first production call.