Available + roadmap
Humans remain accountable for outcomes.
Voice agents should operate within defined knowledge, action and escalation boundaries, with enough traceability to review what happened.
What the review covers
Inspectable deployment requirements.
Core guardrails and escalation patterns are available. Formal model-risk reporting and adversarial evaluation evidence remain roadmap items.
✓
Approved knowledge and scoped actionsDocumented with the customer during the relevant review stage.
✓
Human escalation and overrideDocumented with the customer during the relevant review stage.
✓
Conversation and workflow evaluationDocumented with the customer during the relevant review stage.
✓
Disclosure of synthetic voice experiencesDocumented with the customer during the relevant review stage.
Inspect the current state
Bring this requirement into your pilot review.
Request the available documentation, identify gaps and agree ownership before production deployment.