Policy enquiries
Explain cover, excesses, benefits and common policy details using approved information.
Voice AI for insurance
Make every policy conversation feel simpler.
Stitch helps insurers answer policy questions, guide claims and keep customers informed — from first notice to renewal.
Where Stitch can helpBetter conversations.
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Better conversations.
Less customer effort.
Start with one high-impact enquiry, then expand your voice agent as customers and teams see the value.
First notice of loss
Capture structured claim information with empathy and route urgent cases immediately.
Claims updates
Give customers a clear status, explain what is outstanding and confirm next steps.
Document follow-up
Identify missing documents and send a secure link or reminder while on the call.
Renewals
Handle renewal questions, capture changes and connect customers to advisers when needed.
Broker and adviser routing
Understand the enquiry and get it to the right specialist with context attached.
Evidence status
No borrowed benchmarks.
Stitch has not yet published a named insurance outcome study. A pilot begins with agreed baseline measures and publishes results only after validation.
Integration scope to confirm
Policy administrationClaims platformCRMDocument storageSMS and email
These are workflow categories, not a claim that every vendor connector is production-ready.
Insurance FAQ
Questions to resolve before launch.
Which insurance workflow is suitable for a first pilot?
Policy enquiries, claims status or missing-document follow-up are useful starting points because the outcome and handover rules can be measured clearly.
Can Stitch accept first notice of loss?
A FNOL workflow can capture structured information and route urgent cases, subject to the insurer’s approved script, data handling and escalation design.
How are coverage questions controlled?
Answers must be grounded in approved policy information and transferred to an adviser whenever the request requires interpretation or judgement.
Which systems need to connect?
Typical scope includes policy administration, claims, CRM, document and notification systems. Actual support is confirmed during the pilot design.
Built for real service operations
Connected to the way your team works.
Stitch brings together conversation intelligence, approved business knowledge and actions in your existing systems.
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Your knowledgeResponses grounded in approved product, policy and service information.
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Your workflowsComplete actions across customer, service and operational systems.
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Your guardrailsVerification, permissions and escalation paths defined by your team.
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Your visibilityConversation records and outcomes available for review and improvement.
Insurance customer experience
Start with the calls your customers make most.
We’ll help you identify a focused voice-agent use case, define the customer journey and connect the systems needed to resolve it.