Service support
Identify the service, capture symptoms and guide customers through approved troubleshooting.
Voice AI for telecommunications
Always-on support for an always-connected world.
Stitch voice agents help telcos resolve high-volume service, billing and product enquiries without making customers wait in a queue.
Where Stitch can helpBetter conversations.
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Better conversations.
Less customer effort.
Start with one high-impact enquiry, then expand your voice agent as customers and teams see the value.
Billing enquiries
Explain charges, payment status, due dates and account changes in plain language.
Plan changes
Help customers understand options, capture intent and complete eligible upgrades.
Outage communication
Provide consistent, location-aware updates during periods of peak call demand.
SIM and device support
Guide activation, replacement and common device setup journeys.
Technical escalation
Route unresolved issues with the troubleshooting history already summarised.
Evidence status
No borrowed benchmarks.
Stitch has not yet published a named telcos outcome study. A pilot begins with agreed baseline measures and publishes results only after validation.
Integration scope to confirm
CRMBilling and BSSService statusIdentity verificationSMS and email
These are workflow categories, not a claim that every vendor connector is production-ready.
Telcos FAQ
Questions to resolve before launch.
Where should a telco pilot begin?
Choose a high-volume journey such as billing explanation, service status or plan enquiries where resolution and escalation can be measured.
Can Stitch troubleshoot technical issues?
Stitch can follow approved diagnostic logic and capture results, then hand unresolved or high-risk issues to technical support with the steps already completed.
How does Stitch behave during an outage?
The agent can use approved service-status information and consistent messaging, provided those sources and update responsibilities are connected and governed.
Which systems need to connect?
Typical scope includes CRM, billing or BSS, service-status, identity and notification systems. Connectors are confirmed before launch.
Built for real service operations
Connected to the way your team works.
Stitch brings together conversation intelligence, approved business knowledge and actions in your existing systems.
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Your knowledgeResponses grounded in approved product, policy and service information.
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Your workflowsComplete actions across customer, service and operational systems.
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Your guardrailsVerification, permissions and escalation paths defined by your team.
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Your visibilityConversation records and outcomes available for review and improvement.
Telcos customer experience
Start with the calls your customers make most.
We’ll help you identify a focused voice-agent use case, define the customer journey and connect the systems needed to resolve it.